Privacy Policy

Native Medical Education ("Native", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy & Cookies Policy explains what information we collect, why we collect it, how we use and protect it, and your rights when you use our website, create an account, purchase a course or educational resource, or otherwise interact with Native Medical Education.

1. Who We Are

Native Medical Education provides medical education, examination preparation courses, teaching sessions and educational resources.

For the purposes of UK data protection law, Native Medical Education is responsible for the personal information we collect and use.

For any questions or requests relating to your personal information, please contact:

Native Medical Education
Email: info@nativemeded.co.uk

Data protection and privacy enquiries should be directed to the contact details above.

2. Information We Collect

Depending on how you use our website and services, we may collect:

Information you provide to us

This may include:

• Your name
• Email address
• Telephone number
• Account and login information
• Course enrolment information
• Details of courses or educational resources you purchase
• Communication and marketing preferences
• Information you provide when contacting us for support or making an enquiry

Educational and website activity

Where our website provides these functions, we may collect information about:

• Courses you are enrolled in
• Your access to course materials
• Your use of educational resources
• Your progress or activity within the learning platform
• Online case or educational activities completed through the website

Technical information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Website activity and pages visited
• Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

• Create and manage your Native Medical Education account
• Register you for courses
• Process purchases and payments
• Provide access to courses, recordings and educational materials
• Manage access to our learning platform
• Communicate important information about your course
• Respond to questions and provide customer support
• Maintain records of purchases and course enrolments
• Protect the security of our website and accounts
• Prevent fraud and unauthorised access
• Improve our website, courses and educational services
• Meet our legal, financial and regulatory obligations
• Send information about native courses, resources or services where permitted by law

4. Our Legal Basis for Using Your Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to provide a course, resource or service you have purchased or requested.

Legal obligation – where we are required to process or retain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing is reasonably necessary for operating, securing and improving Native Medical Education, provided your rights and interests do not override those interests.

Consent – where we ask you to consent to a particular use of your information, such as certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

5. Payments and Stripe

Payments made through the Native Medical Education website are processed by Stripe, our third-party payment processor.

When you make a payment, Stripe may collect and process information necessary to complete the transaction, including your payment card and billing information.

Native Medical Education does not store your full debit or credit card details on our website.

We may receive information relating to your transaction, such as your name, email address, amount paid, payment status and transaction details. We use this information to confirm your purchase, provide access to the relevant course or resource, maintain financial records and provide customer support.

Stripe processes your payment information in accordance with its own privacy and security practices.

6. Course and Teaching Recordings

Certain Native Medical Education teaching sessions, live Q&A sessions, mock consultations, webinars and other educational activities may be recorded.

Where a session is recorded, your participation may potentially include your:

• Name
• Voice
• Video or image
• Screen display
• Questions, comments or other contributions

Recordings may be used for purposes including:

• Providing course recordings to authorised enrolled candidates
• Educational and training purposes
• Course delivery
• Quality assurance and improvement of our educational services

Where appropriate, participants will be informed that a session is being recorded.

Access to course recordings may be restricted to authorised users and may only be available for a specified period.

You should not record, copy, reproduce, distribute or share Native course recordings unless we have expressly authorised you to do so.

7. Who We Share Information With

We do not sell your personal information.

We may share information with trusted organisations that help us provide and operate our services. These may include:

• Stripe, for payment processing
• Google services, where used to store or provide access to course materials and recordings
• Website hosting and technical service providers
• Email and communication providers
• Website analytics providers, where applicable
• Professional advisers such as accountants or legal advisers where necessary
• Government, regulatory or law-enforcement authorities where we are legally required to provide information

We only share information where reasonably necessary for providing our services, running our business or complying with our legal obligations.

8. International Data Transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

You may contact us if you would like further information about the safeguards applicable to your personal information.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or where we are required to retain it for legal, accounting or regulatory purposes.

For example:

• Account information may be retained while your account remains active and for an appropriate period afterwards.
• Course and enrolment information may be retained to maintain appropriate educational and business records.
• Payment and transaction records may be retained for the period required for accounting, tax and legal purposes.
• Communications may be retained where reasonably necessary for customer support and business records.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

These measures may include secure connections, access controls, appropriate password protection and the use of trusted technology providers.

However, no method of transmitting or storing information electronically can guarantee absolute security.

You are responsible for keeping your Native Medical Education account password and login information confidential.

11. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites operate and may provide information about how the website is being used.

Essential cookies

Some cookies are necessary for our website to function properly. These may be used for purposes such as:

• Keeping you logged into your account
• Maintaining website and account security
• Remembering items during the purchase or checkout process
• Providing essential website functionality

These cookies may be used without consent where permitted by law because they are necessary to provide the service you have requested.

Non-essential cookies

Our website may also use non-essential cookies, such as analytics or other tracking technologies, to help us understand how people use the website and improve our services.

Where consent is required, these cookies will not be activated until you have provided your consent.

You can reject non-essential cookies or change your cookie preferences through the cookie controls provided on our website.

12. Marketing Communications

We may send information about Native Medical Education courses, educational resources, events or related services where you have consented to receive such communications or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our communications or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to a course or service you have purchased.

13. Your Data Protection Rights

Under UK data protection law, you may have rights regarding your personal information, including the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information in certain circumstances.

• Ask us to restrict the processing of your information in certain circumstances.

• Object to certain uses of your personal information

• Request the transfer of certain information to you or another organisation

• Withdraw consent where we rely on consent These rights are subject to certain legal conditions and exceptions.

To exercise any of these rights, please contact us using the contact details provided.

in this policy.

14. Children's Privacy

Native Medical Education's courses and services are primarily intended for medical professionals and adult learners.

We do not knowingly collect personal information from children through our educational services.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address this.

15. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites and services, including services used to deliver educational content or process payments.

Those organisations may have their own privacy policies and are responsible for how they process information under those policies.

We encourage you to review the privacy information provided by third-party services where appropriate.

16. Automated Decision-Making

Native Medical Education does not currently use solely automated decision-making or profiling that produces legal or similarly significant effects on users.

If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.

17. Complaints

If you have concerns about how Native Medical Education handles your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner’s Office

Wycliffe House Water Lane

Wilmslow

Cheshire SK9 5AF

United Kingdom

Telephone: 0303 123 1113

18. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time, including where our website, services, technology providers, or legal obligations change.

When we make changes, we will publish the updated version on our website and update the “Last updated” date at the top of this policy.

We recommend reviewing this policy periodically.